faq's

  

COLLECTION PRICING QUESTIONS


Am I able to do monthly payments on my account?

You are able to create a comfortable amount for your monthly payment plans on your account. 


How do you determine the monthly payments?

The wedding couple determines whats comfortable for them.


When should the full balance be paid?

30 days prior to the event.


How much is the reservation fee?

The reservation fee is $300 to reserve your wedding date. 


Is the reservation fee  refundable?

It is non refundable or transferable.


If I cancel my wedding is it refundable?

We understand that plans change, and we are here to help. You can receive a Design Credit if you need to change your date at least four months in advance. Unfortunately, we are unable to issue Venue Credits for events canceled within three months of your event date. For our cancellation policy for corporate and business events, please see one of our local coordinators for more details.




DESIGN QUESTIONS


Do I get to view a sample tablescape?

30-45 days prior to your event you will be able to view a sample table design.


When may I make final changes on my proposal?

You can make changes to your proposal 30 days prior to the event date.


Will a consultant assist me with my wedding décor and design? 

An Event Designer will assist you with executing your vision  with color palettes, textures, florals and more. 


Are rentals included in the wedding and reception décor packages?

All decor packages includes rentals from Luxe Decore.


Can  I request  a room flip from wedding to Ceremony?

Yes. There is a transitional fee of $400 to flip the room. 


How long does it take to flip and transition a  room from a wedding to a reception?

Keep in mind flipping a room is like decorating an entire wedding reception within a limited time.  Depending on the amount of tables, chairs, florals, minor details and more the time will vary from 1 hour- 1 1/2 hours.


Do you work with Wedding Planners?

Yes, we wok with an array of planners in the industry.



EVENT RENTAL QUESTIONS


How far in advance  should  I reserve party rentals?

We will accept reservations for wedding receptions one year prior to your big day. For other large events, it’s a good idea to reserve approximately three to six months in advance.


How do I make a reservation?

Call our office at 205-235-2200 . One of our Event Consultants will verify availability, go over pricing, and delivery instructions.


Is a deposit required?

Yes. A 50% deposit is required and a credit card to have on file.


Can I make changes to my order without being penalized

Of course! We recognize that guest counts are likely to fluctuate as the event date approaches. We encourage you to make a “best guess” estimate when placing your original reservation and make adjustments as you become aware. Final changes should be made a minimum of 14 business days prior to the delivery date. Within one business day of the delivery date, additions are subject to a 15% surcharge, and deletions or cancellations will be charged at full price.


Do you offer customer pick up?

Yes. Customer pick-up is only available on certain items.  All orders must meet a $100 minimum (not including delivery fee).


What is the delivery charge?

Delivery fees start at $100 and are based on distance from our warehouse and difficulty of delivery (multiple levels, elevator access, distance from truck parking to event location, etc.)


What time will my deliveries arrive?

Delivery schedules are not completed until one business day prior to the delivery date. Unfortunately, late changes to existing orders and other unexpected events such as traffic and bad weather can cause delays or a shuffling of the delivery schedule. You may call our store at any time on the day of delivery and we will make a sincere effort to estimate the time of our arrival.


Does your delivery fee include set up?

No. Set Up is an additional fee for draping ($10.00, chiavalri chairs (1.00 per chair), tables (2.00 per table) ,  and centerpieces. 


What happens if we damage a piece of rental equipment while it is in our possession?

You will be charged the replacement cost of the damaged or missing items.

Security of the rental equipment is your responsibility! Equipment must be protected from theft and weather-related damage while in your possession!


Do I get my money back if I do not use the rental items?

Unfortunately, no. Once our equipment leaves the warehouse we are not able to rent the items to other customers. Therefore, once the items are in your possession, you must pay for them.


Can I make payment plans on my account for event rentals?

Your rentals must exceed $600+ for the payment plan option. 


What information do I need to rent items?

License and payment information.


Are your linens pressed?

All of our linens are dry cleaned and pressed. Keep in mind once the linens re folded and hung there will be folded creasing in the material. You may rent a hand press machine for the creasing linens.


When can I return rentals?

On Mondays from 9am -1pm

Tuesdays 9:30am- 5:30pm