faq's

DESIGN COLLECTION

Am I able to set up monthly payments on my account?

You can create a comfortable weekly, biweekly, or monthly payment options on your account. It is required. 

When should the full balance be paid?

The full balance 30 days prior to the event.

How much is the reservation fee?

The reservation fee is $500 to reserve your wedding date., it is also applied to your proposal cost.

Is the reservation fee refundable?

The reservation fee is nonrefundable or transferable.

If I cancel my wedding, is it refundable?

We understand that plans change, and we are here to help. You can receive a Design Credit if you need to change your date at least four months in advance. For our cancellation policy for corporate and business events, please see one of our local coordinators for more details.

Is the 50% deposit refundable?

The deposit is nonrefundable or transferrable. 

DESIGN QUESTIONS

Do I get to view a sample tables cape prior to my event?

Thirty days prior to your event, you will be able to view a sample table design included in your decor package via zoom or scheduled at the showroom. 

When can I make final changes on my proposal?

You can make changes to your proposal 30 days prior to your event date.

Will a consultant assist me with my wedding décor and design? 

An Event Designer will assist you with executing your vision with color palettes, textures, florals and more. 

Can I request a room flip from Wedding to Ceremony?

Yes. There is a transitional fee of $800 -$1500 depending on the amount of tables, design, staffing and time to transform the space.

How long does it take to flip and transition a room from a wedding to a reception?

Keep in mind, transitioning a room is like decorating an entire wedding reception within a limited amount of time.  Depending on the number of tables, chairs, florals, details and more, the time will vary from 6+ hours.

Do you work with Wedding Planners, and/or Coordinators?

Yes, we enjoy working with an array of planners in the industry.  We can also refer you. 

EVENT RENTAL QUESTIONS

Should I reserve party rentals in advance?

We urgently request that you do. Our reserves pretty quickly.  We will accept reservations for wedding receptions one year prior to your big day. For other large events, it’s a good idea to reserve approximately three to six months in advance.

How do I make a reservation?

Call our office and/ or showroom at 205-235-2200. The Event Consultants will verify availability, go over pricing, and submit a proposal to you.

Is a deposit required?

Yes. A 50% deposit is required and a credit card to have on file.

Can I make changes to my order without being penalized? 

Of course! We recognize that guest counts are likely to fluctuate as the event date approaches. We encourage you to make a “best guess” estimate when placing your original reservation and make adjustments as you become aware. Final changes should be made a minimum of 30 business days prior to the delivery date.  Deletions or cancellations will be charged at full price.

Do you offer customer pick up?

Yes. Customer pick-up is only available on certain items.  All orders must meet a $500 minimum (not including a delivery fee).

What is the delivery charge?

Delivery fees varies and are based on distance from our warehouse and difficulty of delivery (multiple levels, elevator access, distance from truck parking to event location, etc.)

What time will my deliveries arrive?

Deliveries are scheduled the day of the event, if you need items delivered prior to the event date please call our office at 205-235-2200

Unfortunately, late changes to existing orders and other unexpected events such as traffic and bad weather can cause delays or a shuffling of the delivery schedule. You may call our store at any time on the day of delivery, and we will make a sincere effort to estimate the time of our arrival.

Does your delivery fee include set up?

No. Set up is an additional fee. Call for pricing. 

Is there a minimum rental fee for delivery?

The minimum rental fee for delivery is $1000.

Is there a fee for last minute rentals?

Yes, it is called an At Will fee, to expedite your order. The fee is $150

Is there an after-hour Fee?

Yes. The after-hour fee begins at 10:00pm. The fee is $75 per hour

What happens if we damage a piece of rental equipment while it is in our possession?

You will be charged the replacement cost of the damaged or missing items.

Security of the rental equipment is your responsibility! Equipment must be protected from theft and weather-related damage while in your possession.

Do I get my money back if I do not use the rental items?

Unfortunately, no. Once our equipment leaves the warehouse, we are not able to rent the items to other customers. Therefore, once the items are in your possession, you must pay for them.

Can I make payment plans on my account for event rentals?

Your rentals must exceed $1000+ for the payment plan options. 

What information do I need to rent items?

License and a credit or debit card on file are required. 

Are your linens pressed?

All of our linens are dry cleaned and pressed. Keep in mind once the linens are folded and hung there will be folded creasing in the material. You may rent a hand press machine for the creasing linens.

When can I return rentals?

On Mondays from 9:00 a.m. -4:00 p.m.

What is the weekend contact line for Rentals:

You may text 205-235-2200 and someone will return your call on the weekends for you your rental assistance.